Is Trusnow.com a reputable site?
I ordered a snowboard from them 14 days ago for approximately $500. They sent me an email just a couple days after the order stating that the order had been processed and was ready to ship, however, the order still hasn't shipped. The order status on the website says "Processing Order". I emailed customer service several days ago and still haven't gotten a response. I emailed them a second time yesterday, and sent their customer service a message through their hosted messaging service. Still no response.
Has anyone ordered anything from them? If so, how was your experience?
Comments
Yea, it's a reputable site. I haven't ordered anything from them in a long time though. The last time I ordered something from them was before the original company went bankrupt and was bought by TheHouse. I don't know what's going on with your order, but keep trying to get in contact with them. It's definitely not a scam site.
Not at all!! if you get an item with some problem it will take months and months to get something done about it. customer service sucks!! they are not rude but they just dont get anything done right.