Forget about the tech support, they are getting swamped with messages from angry users and only give you standard answers which don't help at all...
But users have found several workarounds meanwhile...
If you have a mobile with internet capabilities, try to use it to get into your account and take care of the mails. At least 3 users reported that this workaround is a good one.
Another seemingly good workaround: switch back to Mail Classic, there have been reports that this mail version doesn't have the "suspicious" bug. In case you'd like to try...
Taken from one of the help pages...
"What if I don’t want to upgrade to the newest version of Yahoo! Mail?
We strongly encourage you to upgrade so that you can experience all of the exciting new benefits that Yahoo! Mail has to offer. However, if you do not want to upgrade, please click here (blue link) to use Yahoo! Mail Classic."
The current version replaced "All New Mail" - now it's either that or Yahoo Mail Classic...
Once you have the new Mail Regular, you will no longer be able to switch back to All New Mail and/or see a switch-back link to Mail Classic, but I'm slightly visually impaired and found an interesting workaround a few weeks ago to at least get back to Mail Classic: lower your screen resolution, and as soon as it's too low for the new mail, you will get a message displayed asking if you want to switch to Mail Classic. Click "yes". Of course you can switch back to your original screen resolution once you have mail classic back..:-)
Another option: turn off Javascript - you'll then be asked if you want to return to Mail Classic, click "yes".
In case you don't know how to turn off Javascript...
For IE: tools -> internet options -> security. In security click "custom level" -> disable active scripting in the scripting section. Remember to turn Javascripting back on when you are back in Mail Classic since without it some mail functions won't work
For Firefox: tools -> options -> content, click on "disable Javascript". Now hit F5 to refresh the page while you are in yahoo email in order to kick in the option (permanent) to switch back to classic. Do not click on the "one time" option. Turn it back on once you have your "Classic" account back.
Phone and email support is available but you need to go through the product support pages below to see what type of support your issue qualifies for. For phone support you will see a "Call Us" link under Recommended Options. Clicking on this link reveals the Customer Care number, your personalized reference number, and your email address. You will need to give your reference number and your email address to the agent that answers your call in order to get support. For email support you will see a "Email" link under Recommended Options. Clicking on this link reveals a fill-in form. Fill out the form concisely and completely so this issue can be addressed properly.
Comments
Forget about the tech support, they are getting swamped with messages from angry users and only give you standard answers which don't help at all...
But users have found several workarounds meanwhile...
If you have a mobile with internet capabilities, try to use it to get into your account and take care of the mails. At least 3 users reported that this workaround is a good one.
Another seemingly good workaround: switch back to Mail Classic, there have been reports that this mail version doesn't have the "suspicious" bug. In case you'd like to try...
Taken from one of the help pages...
"What if I don’t want to upgrade to the newest version of Yahoo! Mail?
We strongly encourage you to upgrade so that you can experience all of the exciting new benefits that Yahoo! Mail has to offer. However, if you do not want to upgrade, please click here (blue link) to use Yahoo! Mail Classic."
http://mrd.mail.yahoo.com/switchclassic
http://help.yahoo.com/l/us/yahoo/mail/ymail/contex...
If the above doesn't help...
The current version replaced "All New Mail" - now it's either that or Yahoo Mail Classic...
Once you have the new Mail Regular, you will no longer be able to switch back to All New Mail and/or see a switch-back link to Mail Classic, but I'm slightly visually impaired and found an interesting workaround a few weeks ago to at least get back to Mail Classic: lower your screen resolution, and as soon as it's too low for the new mail, you will get a message displayed asking if you want to switch to Mail Classic. Click "yes". Of course you can switch back to your original screen resolution once you have mail classic back..:-)
Another option: turn off Javascript - you'll then be asked if you want to return to Mail Classic, click "yes".
In case you don't know how to turn off Javascript...
For IE: tools -> internet options -> security. In security click "custom level" -> disable active scripting in the scripting section. Remember to turn Javascripting back on when you are back in Mail Classic since without it some mail functions won't work
For Firefox: tools -> options -> content, click on "disable Javascript". Now hit F5 to refresh the page while you are in yahoo email in order to kick in the option (permanent) to switch back to classic. Do not click on the "one time" option. Turn it back on once you have your "Classic" account back.
Support is always free of charge from Yahoo! - https://help.yahoo.com/kb/mail/SLN6349.html?impres...
Phone and email support is available but you need to go through the product support pages below to see what type of support your issue qualifies for. For phone support you will see a "Call Us" link under Recommended Options. Clicking on this link reveals the Customer Care number, your personalized reference number, and your email address. You will need to give your reference number and your email address to the agent that answers your call in order to get support. For email support you will see a "Email" link under Recommended Options. Clicking on this link reveals a fill-in form. Fill out the form concisely and completely so this issue can be addressed properly.
Start here - https://io.help.yahoo.com/contact/index?page=home&...
Select the product you need support for.
Select the Topic that most closely matches your issue then select the Sub-topic.
Under Recommended options you will see the support options available for your issue.
Once you have the new Mail Regular, you will no longer be able to switch back to All New Mail and/or see a switch-back link to Mail Classic.