clients a no show?
I am a hairstylist and lately more and more clients forget their appointments or they don't show up and you call them and they are shopping or something. I feel like they don't respect my time. I pay for someone to watch my daughter after school on Tues and Wed and then my client forgets. I have a sign that says I will charge 50% for all missed appts if no emergency. What else can I do? If it is new client or something I feel bad about mentioning this to them on the phone.
Update:Loss would be a minimal at best. Really. How about if your wife was a hardresser and you had to pay day care for her to work. Then her clients didn't show up and she is not in a huge salon on a busy street where it is a walk in situation. I work by appts out of a small house. What if I were a doctor. Would my time be respected than because most doctors charge the entire appointment fee not just half.
Comments
Insist on a contact number. Take the time the evening before to place a courtesy reminder call so they don't forget, at least not as often anyway. I know this is just another infringment on your time, but it sounds like it would really pay off to remind your clients of their pending appointment.
Hopefully it isn't a matter of lack of respect for you. I find that people tend to forget my appointments as well, until I show up at their house and start working. I think alot of people just overschedule themselves and don't even realize they are offending anyone by not showing up or rescheduling at the last possible minute.
Some advice about your missed appointment charge: I would be really upset if my wifes hairdresser charged her for a missed appointment. Mainly because I know that there are always walk ins her hairdresser could take in place of her appointment, so the loss would be minimal at best.
That being said: there is a flip side to that coin. If you have a clear policy that your clients are aware of and you do not stick to it, you can't expect them to respect you or your ploicy.
Maybe you should consider suggesting to the worst offenders that they find another stylist. Maybe that will open their eyes to what they are doing. But, make sure to think about all the consequences before going down that road.
Good Luck!!
Hi,
If I were you, I would reconfirm their appointment two days in advance coz if they have forgotten and are not able to make it then atleast I can fix it up with someone else, you can easily do this on the computer and schedule the list, with a reminder of couple of days in advance, all u need is to call the person when his name and phn number come up as the reminder, makes u more systematic and also shows u r busy so nobody takes u for granted.
Hope this helps!
Cheers,
Tia
Set up a system by which you call the day before to confirm appointments. My salon does it and I appreciate that they do because often it won't be foremost in my mind having made the appointment six weeks before.