Am i too sensitive to be a cashier?
Im a new seasonal hire at macys and i just finished my third day on the job (10 hour sifts)
Yesterday, i was ringing this couple and they made me do several other things before the purchase that made the man behind them complain about it taking so long. It got the husband i was working with heated up and they were arguing. I tried to stop it saying im sorry and after a few more words on my part, i started to legit tear up! I was soo embarrassed and they were like dont cry! The man said i was too sensitive but he understood and was kind of funny too 
then today, i had a woman with clothes that rang up a different price than what she expected. I was told to go to this other lady who is head of that departmrnt of the boys section and she said it was correct (Rudly i might add) i went back and said it was correct and the lady did not believe me. Then we headed to the lady again and she got PISSED. I was being pulled on both sides! I tried to reason with the head assocciate and she was just ignoring me and gave me the evil stare to go away. I was so confused what to do....i found this much nicer assocciate and she came to help me and as i triedd to speak, i started to cry! They were saying its ok and the customer was saying it is not my fault...but i was just so upset and couldnt take it anymore. Mainly the rude assocciate that just shooed me away...
and apparently now everyone knows i cried.....
i am just so sensitve! I am 18 and this is my first job..am i too sensitive to work as a cashier?
Comments
I have noticed, when starting a new job, that I tend to be more sensitive to the new situations I am not used to dealing with, such as rude associates, mean bosses, awful customers and even nasty co-workers. Part of it comes from not knowing what to do, not being used to people behaving badly, and also from not getting any assistance when needed. So what if you cried? I've cried, gotten my feelings hurt, and sometimes been so upset I needed a few minutes to compose myself. At least you attempted to be of assistance, you tried to help and it seems you did find a solution, locate another more approachable associate. Time will add experience, knowledge and an ability to do what is needed to solve whatever issues that come up. Just give yourself a pat on the back for hanging in there and trying to be of assistance. So many people do not appreciate it, but the ones who do, will totally make up for the ones who don't! I've learned some valuable phrases that may help......"So you are not going to help me with this customer who has this issue?" to the one who shooed you off instead of offering a possible discount or to just state to the customer that was the price (coming from her position of authority she should have stated that to the customer, therefore taking the pressure off of you if her info was wrong or to do something for customer satisfaction). To a mean customer, a very sweet statement "I'm sorry, I was just trying to assist this customer, I will be glad to wait on you when it is your turn." Maybe asking that nice associate what you can do in the future if a customer states an incorrect price is being rung up, what can you do? Some stores allows cashiers to make limited adjustments for customer satisfaction or price matching. Hang in there, I would be happy to get a sweet, helpful cashier any day of the week!
No you're not too sensitive to be a cashier. People tend to forget that actually people are helping them and they are unable to get the services without us. It is the holiday season and people are just a little more mean and rude, and ugly. I'm sorry that you are having a difficult time. But it will get easier. This is just the crazy time. AFTER the after Christmas sales, that's when it starts to settle down and get nice. But right now you have to be your cute sweet self and remind yourself you were hired for a reason, and you are capable and smart. It will get better. I get cursed out almost everyday but I remind myself these people are under as much stress as we are if not more. The best part is we get paid and they are spending money.
Find the bright side and focus on the positive.
You proobably just need to get used to it. First of all, remember the job is seasonal and that anyone who works with the public deals with unkind people on occasion. It also seems that training hasn't been done very well. The clerk in boys should have dealt with her customer directly. Stick it out. The thicker skin you develop will help you in any job.
They are just idiots... Unfortunately you will come across many as*holes ... Sorry hun.
confusing issue. seek onto yahoo or google. this will help!