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Hi there!
Unfortunately it's hard to help with this question without getting some more information on it. I recommend adding more information to the "Additional Details" field in this question, or asking your question again with a more detailed description. Please include the following details:
* How you are attempting to access your account (such as: a mobile Web browser, default mail client, official Yahoo App). Don't forget to include the name and version of your device and the software you're using.
* A list of the exact steps you are taking.
* The exact text of any error message that you may be receiving. It is important you include the full error message.
If you would rather contact us directly, please compile this information and fill out our Customer Care contact form at:
http://io.help.yahoo.com/contact/index?locale=en_U...
Thanks!