No taskbar, no desktop icons, and random popups. Virus?
My taskbar is gone, I have no icons on my destop, and whenever I use internet explorer i frequently get popups. Whenever I login and check my internet options, and then my privacy, it is always set to allow all cookies. So i reset it to medium. I also have a pop-up blocker which is turned on and doesnt work. I do virus scans and norton antivirus doesnt detect anything. I think i might be dealing with trojans or some other virus but im not sure and id like to know how to get rid of whatever i have and fix my computer. Help would be appreciated.
Comments
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It does sound like you might have a Virus or Trojan that was already there when you installed your Anti-Virus.
Here are a few items to consider.
1. Boot your machine in Safe-Mode with Network, this will provided limited access for you to update your machines Anti-Virus, but prevent certain items from occurring.
2. I would recommend a Deep Scan of the machine this might locate some items.
3. Check to make sure you have all the current patches from Microsoft.
4. Clear all TMP files - This helps to prevent Trojans and Viruses from hiding in commonly over looked locations due to the evolution of Virus Detection.
5. I would also recommend clearing all Cookies, History and as well.
6. Once the Scan is complete it might find several issues, but this not the only item. You will need to remove them and re-run the scan after updating again when you reboot the machine back into normal operating mode. DO NOT OPEN IE until this is complete.
7. Relax cause this will take time as I know from EXPERIENCE.
Hope this helps, let me know if you need more assistance and I will do what I can.
nattjo
CCNA CCDA CNSS-4011 #10231941