in work
Be courteous to the customer, never angry!
Listen to what the customer has to say, without judging them.
Repeat what the Customer is saying back to them, so they know you understand their Request or Complaint.
Either contact someone else to handle the "exchange" or "replacement" of the item in question, or do it yourself.
Thank the Customer for bringing this to your attention.
Satisfy the customer in a manner which results in the lowest cost to the company.
Rule #1 the customer is always right!
Comments
Be courteous to the customer, never angry!
Listen to what the customer has to say, without judging them.
Repeat what the Customer is saying back to them, so they know you understand their Request or Complaint.
Either contact someone else to handle the "exchange" or "replacement" of the item in question, or do it yourself.
Thank the Customer for bringing this to your attention.
Satisfy the customer in a manner which results in the lowest cost to the company.
Rule #1 the customer is always right!